When you are ready to invest in processing equipment, it’s just as important to look at the customer support and service contracts as it is the benefits and features. Equipment manufacturers who are committed to supporting their customers after the sale can make all the difference between smooth and efficient operations and frequent equipment malfunctions and downtime.
At APEC, we understand this importance. Continue reading this blog to find out more about how we provide ongoing customer support long after you purchase your equipment.
What to Look for When Selecting a Processing Equipment Partner
Before you make a large investment in processing equipment, here are several things to look for in a processing equipment partner.
Strong Customer Support
Seek out manufacturers who offer exceptional customer service and support, including quick response times and readily available technical support. At APEC, we offer both in-person and virtual support options to help minimize downtime and ensure your equipment is quickly up and running again.
Knowledgeable and Experienced Field Service Technicians
Finding a manufacturer that employs expert technicians who can resolve issues quickly and effectively, minimizing disruption to operations is key. Our technicians take the time to understand the unique needs of your processing company to provide tailored solutions for optimal equipment performance.
Comprehensive Parts Inventory
Manufacturers with well-stocked inventory levels help eliminate delays and ensure the parts needed to get equipment up and running are readily available. At APEC, we support our customers with an extensive inventory of OEM parts, as well as used and rebuilt equipment.
One-Year Full Warranty
We’re proud to provide solutions for your processing needs. Whether you purchase standard or highly customized equipment, we stand behind our products with a one-year, full manufacturer warranty.
APEC’s Complete Care Program
At APEC, we understand that scheduled maintenance is key to detecting any issues early and providing immediate repairs. This helps minimize costly downtime and repairs and maximize equipment uptime and efficiency.
Customer Care Benefits
We’re proud to offer our Complete Care Program that provides the following benefits:
Ensured Efficiency
As your routine maintenance partner, APEC can help optimize your processing lines for success to maximize profit.
Maintained Accuracy
Regular maintenance services like calibration, adjustments and cleaning help keep your processing equipment in great condition. This helps ensure peak precision and accuracy when you need it most.
Reduced Costs
When time is money, you can’t afford to have your processing line down – even for an hour. Our preventative maintenance plan will reduce your downtime and repairs, saving you time and money.
Competitive Parts & Service Pricing
An additional benefit of our preventative maintenance plan is that we provide reduced pricing for spare parts and on-site service.
Preferential Scheduling
When emergencies happen, it’s hard to wait. As a partner in our preventative maintenance program, you get preferential scheduling for onsite services, over our non-program customers. In short, if you’ve got a problem, we’ll be there.
Customer Care Levels
We’ve designed our Complete Care Program to match specific equipment applications and usage:
Level 1: One Complete Care Service visit per year.
Level 2: Two Complete Care Service visits per year.
Level 3: Three Complete Care Service visits per year.
Ready to Learn More?
Don’t leave equipment maintenance to chance. Contact us to learn more about APEC’s Complete Care Program for hassle-free preventative maintenance.
